SidiCafe.co.uk
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clydeh



Joined: 16 Sep 2014
Posts: 1

PostPosted: Tue Sep 16, 2014 4:40 pm    Post subject: SidiCafe.co.uk Reply with quote

Any one got experience deal with this lot.
Order a pair of Sidi shoes and paid, no response so I called them, I was told shoes not in stock and a refund is due, no apology nothing, like it happens daily.
Is this normal, what rights as a customer do we have to stop false advertising.
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Gunner



Joined: 15 Apr 2007
Posts: 29336
Location: Under Whitestone-Cliffe on the Lake.

PostPosted: Tue Sep 16, 2014 7:35 pm    Post subject: Reply with quote

Never heard of them but it doesn't sound like their customer service is up to much.

Quote:
what rights as a customer do we have to stop false advertising.


I'd say our basic right to shop somewhere else where the service is much better, that'll be the only way they learn.
Wink

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Steve Kish



Joined: 06 Jan 2009
Posts: 8029
Location: Near Heathrow

PostPosted: Tue Sep 16, 2014 8:37 pm    Post subject: Reply with quote

I suspect that any claim about false advertising could easily be brushed aside by the supplier saying that whilst the item was in stock when they advertised it, it sold out shortly thereafter and they were in the process of marking the advert as 'OOS' but hadn't gotten around to it yet.

TBH, if your refund does come back, I'd just put them on your 'avoid this supplier' spike but if no refund comes, that's a completely different matter, of course. Apology? If it does come then it will probably be insincere so of little value.

Fortunately the lesson learned about these guys will hopefully be of no more than a mild inconvenience. Cool

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